about am facilities management
what we do
am facilities management service is based in London and provides a range of cleaning, maintenance and ancillary services to commercial premises throughout the UK.
cleaning
We believe that a high standard of service is easily achievable at a competitive rate, a sentiment wearily familiar to anyone who buys goods or services in the workplace since most companies make the same claim.
We support the statement with guarantees. am facilities management service offers the following as standard:
- satisfaction guarantee – if you’re not happy with your cleaning after the first week, you don’t pay for it. the choice to continue with the contract is yours and, while we’ll be grateful for your feedback as to why you’re not happy, we won’t argue with your decision.
- using either a freephone number or a discreet credit card size box, our cleaners log on and off shift at your premises; we want you to know that you’re getting the time that you pay for.
- all our cleaners are either qualified to NVQ (level 2) level in cleaning or have started the training within three months of commencing employment; our commitment to training is good for customer service, staff retention and company morale.
- our cleaners are provided with fault reporting sheets and any defects in your premises that we think you might like to know about will be made known to you.
- every customer has the telephone number of a dedicated service manager and the divisional manager; our service agreement to you is that you’ll be talking to one of us within 90 minutes of your call during working hours and that we’ll be paying you for every hour you’re kept waiting after that.
- your service manager will visit your premises at least once a week and the area manager will visit your premises at least once every three months to ensure that service standards are being maintained.
- we’ll send you an email once a month asking you to rate our service on a short scale; we’ll use that feedback to maintain and improve service standards.
- a communication diary will be on your site to allow you and your staff to correspond with the cleaner; the service manager uses the diary to ensure that the cleaner has responded.
The additional services are the ones which you should be able to take for granted; full site inductions for all staff, COSHH (Control of Substances Hazardous to Health, as you know) risk assessments and training, continuous health & safety training, all staff referenced, friendly professional communication at all times.
company information
AM FACILITIES MANAGEMENT SERVICE LTD
One Great Cumberland Place
London
W1H 7AL
United Kingdom
Company Registration Number: 07250142